Maintenance engineer volunteer opportunity at iLevelUP: unpaid work with Technical Support and Maintenance Team. This is a fully remote role.
Maintenance engineer: remote volunteer opportunity
Keep iLevelUP software reliable and maintainable. Improve monitoring, deployments, security maintenance, and technical handoffs with the support team.
Fully remote | Unpaid volunteer | United States
About iLevelUP
iLevelUP is a free, AI-powered, game-based learning experience being developed by Believe in Me to help young people explore education and career possibilities and build self-confidence. The product is in limited beta. The learner is the main character, and iLevelUP is the guide.
Maintenance engineer role overview
As an iLevelUP Maintenance engineer, you will contribute practical expertise to a nonprofit education product in limited beta. Keep iLevelUP software reliable and maintainable. Improve monitoring, deployments, security maintenance, and technical handoffs with the support team.
You will work with the relevant team to agree on priorities, review progress, and document decisions. Because the product is still developing, clear handoffs and useful feedback matter.
What you will own
Your contribution centers on the responsibilities below. First, understand the current work and the needs of your collaborators. Next, agree on a manageable scope with the team lead. Then, share progress and raise blockers early. Finally, document the decisions that your teammates need for the next step.
Maintenance engineer responsibilities
- Review web and mobile application health, then prioritize maintenance with the development team.
- Maintain deployment pipelines and tests so approved updates can be released and checked reliably.
- Monitor errors and performance trends. Next, investigate causes and document the response.
- Apply approved security updates and review authentication, authorization, and data protection with the appropriate owners.
- Work with technical support contributors to reproduce user-reported problems and verify fixes.
- Keep architecture, deployment, and maintenance notes clear enough for another contributor to use.
- Finally, propose practical improvements to reliability and performance based on observed needs.
Early deliverables
- First, review the current software development and technical support work and identify useful next steps with your team lead.
- Next, agree on an initial deliverable, its review criteria, and the people who need to contribute.
- Finally, complete a reviewable piece of work and document what the next contributor needs to know.
Maintenance engineer required qualifications
- Experience maintaining web or mobile applications and understanding of the software development lifecycle.
- Proficiency in server-side languages and frameworks.
- Database administration knowledge and experience with NoSQL databases.
- Knowledge of CI/CD pipelines, automated tests, and deployment workflows.
- Experience with monitoring tools, troubleshooting, and performance improvement.
- Understanding of web security, data protection, authentication, and authorization.
- Clear communication, careful problem solving, and the ability to work with a remote team.
Maintenance engineer helpful experience
- Next.js experience is helpful for the source-defined application stack.
- MongoDB experience can support the database maintenance work.
How we work
Work with Technical Support and Maintenance Team through approved project tools. In practice, share concise updates, ask for the context you need, and keep decisions in the agreed workspace. For example, explain what you completed, what needs review, and what is blocking the next step. In addition, protect learner and project information when preparing examples or discussing your work.
Why volunteer with iLevelUP
- Contribute to a nonprofit education product at a stage when your decisions can shape the learner experience.
- Own a meaningful body of work and collaborate across education, design, engineering, and student support.
- Develop work samples and share approved contributions in your portfolio while respecting project and learner confidentiality.
Time commitment and location
This is a fully remote, unpaid volunteer opportunity. Weekly availability, meeting times, project scope, and the duration of your commitment will be agreed during onboarding. The published eligibility area for this opening is the United States.
How to apply
First, use the Believe in Me volunteer application to share your résumé or professional profile, relevant experience, availability, and a brief statement of interest. Before submitting, remove personal, confidential, and proprietary information from any work samples.
For the Maintenance engineer opening, explain a relevant project. For example, describe the problem you addressed and your own contribution. If you are still building experience, describe how your current skills connect with the listed responsibilities. Next, the team will review your application and discuss fit and expectations with selected applicants.
We welcome applicants from varied backgrounds and pathways. Before applying, review this role’s required and helpful experience. Also, if you need an accommodation during the application or interview process, use iLevelUP’s contact page.
Role details
- Role: Maintenance Engineer
- Program: iLevelUP, a Believe in Me initiative
- Employment type: Unpaid volunteer
- Workplace: Fully remote
- Applicant eligibility: United States
- Team: Technical Support and Maintenance Team
- Company address: 107 Spring Street, 2nd Floor, Seattle, WA 98104
- Job ID: 798
This is a fully remote, unpaid volunteer opportunity. Weekly availability, meeting times, project scope, and the duration of your commitment will be agreed during onboarding. The published eligibility area for this opening is the United States.