Forum Moderator volunteer opportunity at iLevelUP: unpaid work with Content Management Team. This is a fully remote role.
Forum Moderator: remote volunteer opportunity
Help the iLevelUP community stay welcoming and constructive. Review discussions, encourage respectful participation, and coordinate content concerns with the appropriate team.
Fully remote | Unpaid volunteer | United States
About iLevelUP
iLevelUP is a free, AI-powered, game-based learning experience being developed by Believe in Me to help young people explore education and career possibilities and build self-confidence. The product is in limited beta. The learner is the main character, and iLevelUP is the guide.
Forum Moderator role overview
As an iLevelUP Forum Moderator, you will contribute practical expertise to a nonprofit education product in limited beta. Help the iLevelUP community stay welcoming and constructive. Review discussions, encourage respectful participation, and coordinate content concerns with the appropriate team.
You will work with the relevant team to agree on priorities, review progress, and document decisions. Because the product is still developing, clear handoffs and useful feedback matter.
What you will own
Your contribution centers on the responsibilities below. First, understand the current work and the needs of your collaborators. Next, agree on a manageable scope with the team lead. Then, share progress and raise blockers early. Finally, document the decisions that your teammates need for the next step.
Forum Moderator responsibilities
- Monitor and manage discussions in the app’s forums to ensure content is appropriate, constructive, and aligned with iLevelUP’s mission.
- Foster positive interactions among users, encouraging respectful and helpful discussions.
- Work with the content team to ensure content-related projects and initiatives are completed on time and meet strategic objectives.
- Collect user feedback and report any issues or improvements to the content and development teams.
- Provide assistance to users navigating the forum, answering questions, and resolving conflicts as needed.
Early deliverables
- First, review the current user support and community assistance work and identify useful next steps with your team lead.
- Next, agree on an initial deliverable, its review criteria, and the people who need to contribute.
- Finally, complete a reviewable piece of work and document what the next contributor needs to know.
Forum Moderator required qualifications
- Proven experience in community management or forum moderation.
- Strong communication and interpersonal skills, with the ability to engage and motivate an online community.
- Excellent organizational skills, with the ability to manage multiple tasks simultaneously.
- Familiarity with content management and online community platforms.
Forum Moderator helpful experience
- Experience working with educational or nonprofit platforms.
- Knowledge of forum moderation tools and best practices for community engagement.
How we work
Work with Content Management Team through approved project tools. In practice, share concise updates, ask for the context you need, and keep decisions in the agreed workspace. For example, explain what you completed, what needs review, and what is blocking the next step. In addition, protect learner and project information when preparing examples or discussing your work.
Why volunteer with iLevelUP
- Contribute to a nonprofit education product at a stage when your decisions can shape the learner experience.
- Own a meaningful body of work and collaborate across education, design, engineering, and student support.
- Develop work samples and share approved contributions in your portfolio while respecting project and learner confidentiality.
Time commitment and location
This is a fully remote, unpaid volunteer opportunity. Weekly availability, meeting times, project scope, and the duration of your commitment will be agreed during onboarding. The published eligibility area for this opening is the United States.
How to apply
First, use the Believe in Me volunteer application to share your résumé or professional profile, relevant experience, availability, and a brief statement of interest. Before submitting, remove personal, confidential, and proprietary information from any work samples.
For the Forum Moderator opening, explain a relevant project. For example, describe the problem you addressed and your own contribution. If you are still building experience, describe how your current skills connect with the listed responsibilities. Next, the team will review your application and discuss fit and expectations with selected applicants.
We welcome applicants from varied backgrounds and pathways. Before applying, review this role’s required and helpful experience. Also, if you need an accommodation during the application or interview process, use iLevelUP’s contact page.
Role details
- Role: Forum Moderator
- Program: iLevelUP, a Believe in Me initiative
- Employment type: Unpaid volunteer
- Workplace: Fully remote
- Applicant eligibility: United States
- Team: Content Management Team
- Company address: 107 Spring Street, 2nd Floor, Seattle, WA 98104
- Job ID: 764
This is a fully remote, unpaid volunteer opportunity. Weekly availability, meeting times, project scope, and the duration of your commitment will be agreed during onboarding. The published eligibility area for this opening is the United States.